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Speed of response frpm CWH support for pre-sales question

 
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designwallah



Joined: 07 Jun 2008
Posts: 3
PostPosted: Mon Jun 09, 2008 2:22 pm    Post subject: Speed of response frpm CWH support for pre-sales question Reply with quote
I posted a pre-sales question on Saturday June 7th at around 3pm EDT. I haven't seen it or a response pop up on the forum yet and it is now Monday June 9th, 6:20pm. I was wondering what kid of response time I can expect from CWH and is this the same kind of response time for Tech Support?

Thank you,

Francis.
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kevin
CWH Staff


Joined: 13 Dec 2004
Posts: 209
Location: Vancouver, BC
PostPosted: Mon Jun 09, 2008 4:27 pm    Post subject: Reply with quote
Hi,

Our sales dept will try to answer the pre-sales questions in a timely manner. Can you pm me your email address and I'll search through our tickets. Sometimes the replies might be filtered.

For our technical support services, it's 24/7. You can call us anytime, email or live chat. Responses via email is within 1 hour.

Kevin
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