Canadian Webhosting Forums

kaseli · Joined: 24 Mar 2008 Posts: 1

I've been with CW for over 2 years now and am very disappointed and frustrated. I'm moving to a different company.

My server is down frequently. When you call tech support they always say they're aware of it and that they're working on it, but the server still keeps going down. This has been ongoing and it's not getting any better.

I've started to make a log and keep running this by customer support occasionally. They have given me a credit by extending my contract, but that's not a solution. I lose customers when my site is down and no credit of theirs is going to fix that.

Lousy tech support - they make you feel like you bug them when you call with a problem.

Not worth the hassle. I'm moving on.

Buyer beware

tony · Posted: Mon Mar 24, 2008 3:42 pm Post subject:

Hi,

I have looked into this particular issue and it seems there was a questbook spam which caused extremely high load the server. It was however resolved within a reasonable time and services were restored to their normal operations.

We do our best to keep a high uptime on all our servers and we do respond quickly to server problems. There is just no way to keep a 100% uptime on a shared environment.

I am sorry that you had a bad experience while you were hosted at our servers. When you request a cancellation on your account, I will make sure our billing make a refund on your remaining contract term.