Canadian Webhosting Forums

kpm · Joined: 30 Apr 2006 Posts: 6 Location: vancouver

I expect that message every once in a while... but all weekend??!!

"Error Detected - We're experiencing technical difficulties. Please, try again later "

https://canadianwebhosting.com/AMC/chklogin.asp

and no tech support all weekend to boot... sigh. Shocked

kevin · Posted: Mon May 01, 2006 12:12 pm Post subject:

There is phone support from Monday through Friday and email support on weekends. There was a new firewall installed for our account management center and it has now been resolved. If you want to access your hosting control panel, you can bypass AMC and just type:

http://www.yourdomain.com/cpanel

replacing your domain.com with your actual domain name.

kpm · Joined: 30 Apr 2006 Posts: 6 Location: vancouver

I required access to the AMC, I know I can get to the host control via cpanel.

Regardless, I don't think you do offer email support on the weekends. At least I have had no luck with it.

I have sent a couple emails. I have spent the time that I was waiting for a reponse (all day Saturday and this morning) writing a test email to a few other Canadain web hosts who offer similar services. Response time was within five minutes.

kevin · Posted: Thu May 11, 2006 12:22 pm Post subject:

Hi,

Did you receive a reply? Email support can take up to 24 hours for a response. We reply to all technical questions.

kpm · Joined: 30 Apr 2006 Posts: 6 Location: vancouver

24 hours is fine, as long as you advertise that. 24/7 means a customer can get support right away, not in 24 hours. I probably would have went with a different host had I known 24/7 at CWH means, well, sometimes within 24 hours, and no support on weekends.

email response for my last requests, which I also posted on the forum regarding the user name of the apache web server processs (which was contradicotory to the email response btw) was on May 10, 2006 3:18 PM to message sent on May 9, 2006 9:08 PM
"Hello,
it's a "nobody"
Let me know if you have any further questions.
Thanks,
Alex"

kevin · Posted: Fri May 12, 2006 1:58 pm Post subject:

Hi,

It is "nobody".

We run several different server environments and some run as apache and some as nobody.

If you are not satisfied with our response times, there is a 30 day money back guarantee within your signup date. But 24 hour response time is the norm within the hosting industry.

I checked with the techs and you sent the weekend ticket at:

Sat, 6 May 2006 15:18:47 -0700

and it was responded at:

Date: Sun, 7 May 2006 13:49:28 -0700

So I'm not sure where the statement "no support on weekends" came from.

Kevin