Maintenance notifications

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Maintenance notifications

Postby tiger1vic » Fri May 23, 2008 9:16 am

My current hosting company (not mentioning any names, but their "mascot" is a funny-colored furry animal) has just pissed me off for the final time by dicking around with the servers and not telling customers first.

Every time they do this, and it's several times a year, they break something in either my websites, my email accounts, or both. Today it's both, so I am now seriously looking for a replacement.

It never used to matter much, but now I have production sites and can't afford to wait for them to respond. Oh yeah, did I mention they don't offer any kind of telephone support or even publish their phone number? Just a trouble ticket submission form.

My question is, how do you handle maintenance? What steps do you take for advance customer notification, backout plans, offline testing, etc.?
tiger1vic
 
Posts: 1
Joined: Fri May 23, 2008 9:11 am

Postby divya » Mon May 26, 2008 11:02 pm

Hello,

We provide
- IPS and Email Spam Firewall Protection.
- 99.9% Uptime Guarantee.
- Maintain weekly and daily backups for all shared hosting and vps customers.
- Maintain backups for dedicated hosting according to their requests.
- Installed hardware and software firewalls in all shared servers and on requests on dedicated/vps servers.

Please send in a request to sales/support@canadianwebhosting.com for more details.

Regards,
Divya
CWHSupport
divya
 


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