For more than one week, I have not been able to login to my (shared hosting) server as ssh access has been blocked. I was informed that this was done due to "security reasons". A follow-up question to my ticket has been unanswered for a week now, so I am asking here.
My questions:
1. Why was this significant change not announced at least 4-6 weeks in advance? Simply locking customers out of their servers is extremely unprofessional. Finding a new web hoster, transferring the domain, data, etc. takes time, as you are no doubt aware.
2. Instead of simply blocking ssh, why wasn't a more sensible approach taken first to increase security, like only allowing password-less logins (pre-shared key), which is standard with other web hosters?
3. When searching for a web hoster, ssh access was a know-out criterion for me. I specifically signed up for a package with ssh access. Am I now supposed to pay the full monthly fee for a package that is essentially useless to me?
4. How am I supposed to access my data in a SECURE fashion now that neither ssh nor sftp work?