Canadian Webhosting Forums

john · Guest

I've done a bit of looking at cwh and also at Barracuda (which I see is what cwh has implemeted). I also know that spam/virii detection and handling is rock+hardplace for every legitimate user/provider. And I also know _for_certain_ that there is no such thing as a 100% guarantee against false positives - this absolutely requires an option to enable explicit checking by the final recipient.

So what does cwh do: silent delete? notify+delete? quarantine+notify? other? and is this user configurable?

Thanks in advance.

kevin · Posted: Tue Dec 12, 2006 9:46 pm Post subject:

Yes, you are correct there is no 100% guarantee against false positives.

For customers who are afraid of losing their emails, we provide them with an opt-out of the Barracuda spam/virii filtering. They can then configure the SpamAssassin within the control panel and ClamAV for virii filtering.

It's quarantined and customers will need to contact us if they are not receiving emails and we can check the logs and pull them out.

john · Guest

Great. It is terrific to have the opt out choice available and to have suspect mail quarantined and not just silently deleted.

But your comment:

kevin · Posted: Wed Dec 13, 2006 2:59 pm Post subject:

Hi,

Unfortunately, we do not provide clients access to the quarantined mail.
However, we can change the default scoring to be less aggressive. The side effect is more spam.

There is not way to know if they are not receiving mail. The same can be said with the internet in general. Mail gets lost in transit daily due to filtering at different points between the sending client server and the receiving mail server.

john · Guest

I have reread your comments carefully because not losing false positives is a deal breaker for me (different strokes for different folks and all that:).

You said

kevin · Posted: Thu Dec 14, 2006 10:05 pm Post subject:

Hi,

Yes, that is correct. We can disable it and you can process it locally.

ClamAV does not have any control panel. It's installed on our servers actively scanning for virii.

john · Guest

cwh said that ClamAV is:

admin · Site Admin Joined: 10 Dec 2004 Posts: 24

Yes, this can be bypassed.

kevin · Posted: Thu Feb 08, 2007 12:14 pm Post subject:

We are now offering Barracuda access to individual email accounts so people can control their own quarantine, whitelist, etc.

It is $7.95/mo per email account.
10 meg quarantine space, 30 day retention.

This allows the user to login to Barracuda and view quarantined messages. They can also update their own Bayesian filter based on their emails.

Howard Kaplan · Joined: 17 Mar 2008 Posts: 5 Location: Toronto

On February 8, Kevin wrote

kevin · Posted: Wed Mar 19, 2008 4:12 pm Post subject:

Hi,

This is an optional spam filtering service separate from what you see in cPanel. It is $7.95 per each email account.

cPanel has its own spam filtering service. But for people who want more enterprise level filtering, this is another solution.

Kevin