Canadian Webhosting Forums

Hi,

I'm working on a website hosted on your servers.

If I upload a new file (like "indexx.php"), either in "public_html" or in "www" folders (obviously the second one is an alias to the first), the file is not available from the public web site : www.mydomain.com/indexx.php will return a 404 error.

More : if I modify one of the existing files, the modifications are not visible in the web browser!

Did I miss something, or is there a "caching" process hidden somewhere preventing me from updating the website?

Many thanks for your kind attention, my client is getting a bit nervous and would like his new website to be online asap...

I finally fixed it...

Here is the fix : in my FTP software, I used the IP address of the server to log onto it.
Now I've set up the domain name instead, and it WORKS!!

What I don't really understand is why I could actually connect using the IP (I could log and see files, and even upload new files!)... Sounds strange to me.

Any way, it works now! Yeepeee!

This could be because your domain sometimes got moved to a new server due to performance reasons. So in that case your IP will change.

If you are in a shared hosting plan ( basic and starter plans ) it is better to use domain name instead of IP address.