Expired License Checklist

General help with installation, scripts, etc....

Expired License Checklist

Postby Kings » Fri May 14, 2010 4:27 pm

Here's a checklist to review when you receive an "Expired License" message in cPanel/WHM.

1. Is the license actually expired?

You can see if your license is expired by visiting http://verify.cpanel.net/

If your license is expired, please contact our Sales department.

2. Does the primary IP address of the server match the IP address of the license? Also, are your resolvers working?

From SSH, type the following command to determine your server's primary IP address:

Code: Select all
curl http://www1.cpanel.net/showip.cgi

If an IP address other than the one you just tried to verify as being active is returned, you will need to take corrective action.

If you receive an error message while attempting to execute this command, please let our technical analysts assist you: http://tickets.cPanel.net/submit as this often means there is an issue in your /etc/hosts or /etc/resolv.conf preventing your server from performing DNS lookups properly.

3. Do you have a Fully Qualified Domain Name (FQDN)?

Type the following command via SSH:

Code: Select all
host 'hostname'

Your hostname should be of the format something.example.com, not just something.

4. Refresh the license

Type the following command as root from SSH:

Code: Select all

If all you see is "done" then this command has been successful. If something else is displayed on the screen, please let our Support staff know.

Info taken from: http://forums.cpanel.net/f5/expired-lic ... 07713.html
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