Canadian Webhosting Forums

[Joni Moffatt]

This is a huge issue for us. Recently, we expected to get emails from a very important client, and didn't receive them through our current provider. We want to avoid this very embarrassing situation. We had to get this client whitelisted, but I feel this should not have been an issue.

[sandeep]

Hi Joni,

Could you please open a support request by sending a mail to support@canadianwebhosting.com ?

Please include sender as well as receiver mail addresses so that we can check our mail logs and trace what happened.

Thanks

[Joni Moffatt]

I don't have an issue with CWF, rather, with someone else. I am considering moving my website and mailbox to CWF and I want to make sure this doesn't happen again. So my question is, have you come across this issue before?

[sandeep]

Hi Joni,

Email delivery problems can arise due to multiple issues. Mostly it will be anti spam checks on the recipient server is blocking mails or sender mail server is blacklisted .

Initially, what we can do is disable anti spam methods on the domain. If you receive too many spams then enable anti spam methods and whitelist the sender email address/domains.

To know more details please contact our sales team at sales@canadianwebhosting.com.